spiceworks download free helpdesk software

See devices, work help desk tickets, access user info, read IT discussions, and more. Take your IT network, help desk tickets(cloud or local) and users with you wherever you go! With Spiceworks – Help Desk, Spiceworks users have the info they need to do their IT jobs – at their fingertips. View individual form as answered by a individual.Spiceworks – Help Desk APK Download Spiceworks – Help Desk APK for android The description of Spiceworks – Help Desk.Take excel report of the forms any time after it is published.Send form fill up request to other email ID’s.Send form fill up request to Customers registered in C-Care.Send form fill up request to either all users of the location or Business unit or to specific users.Define Publish date and expiry date of a form.Approve forms before it is published, so that it can be verified before it is published.So when user selects that option as his answer then he is requested to fill up next form. Create Complex forms by linking answer options to new forms.Create Custom forms (Surveys, Polls, Feedback Forms ).This module will also further extend to taking online exams within the organization so as to keep the knowledge updated with each employee. Right report on survey helps the organization in bringing the right change in the organization to grow further. This also will help in conducting surveys with customers to improve customer satisfaction. Manage SLA’s and Define escalation managers per service category per location.įorms help the organization on conducting surveys or polls within the organization so that right decisions can be made keeping in mind on what and how his employees think.Transparency whenever required and secrecy whenever required. Transparent links (Allows parent service request/complaint owner to view the linked request). (Allows linked user to view the parent complaint/ service request).ī. Thus allowing to multiple people and departments to work together.Ī. Link customer’s Service request/Complaint to another service request/ complaint.Assign particular service request /Complaint to an individual and monitored by his manager.Customers can login service requests/complaints based on services rendered to them, thus enabling customers to login complaints only for services used.Assign customer care service categories to employees’ location wise or for all locations.

Create service categories and service request types for customer care.(create and manage customer users location wise) Thus taking care of external service requests/complaints also. It takes care of all service requests / complaints coming from the customer. Customer Care is add on module to C-Desk.

Spiceworks download free helpdesk software